Carl

Owner
"We realised that Google calendars and maps didn't cut what we were doing. We were getting too big."

Meet What’s Bugging You: Pest Management, a dedicated family-run business is making significant strides in Southeast Queensland’s local pest control industry. Specialising in both general pest control and free visual termite inspections, this company has grown impressively over its 12-year operation.

Life Before Mira

Before Mira, What’s Bugging You was struggling with scaling their operations. As business owner, Carl recounts, “We realised that Google calendars and maps didn’t cut what we were doing. We were getting too big.” The team was bogged down with manual processes, such as hand-writing reports at the end of the day, which hindered their efficiency and growth. The challenge was finding a system that could handle their expanding business needs.

The Mira Impact

Mira changed the entire operations of What’s Bugging You. The software streamlined their operations, allowing them to manage recurring invoices, reminders, and schedules with just a tap. Reporting became instantaneous and on-site, eliminating the need for late-night paperwork. As Carl explains, “Doing it on-site at the customer’s house, while we’re sitting there, makes it easier. We hit send, the customer opens it, and it’s done.” Customers can then approve the quote then and there. This efficiency boost allowed their team to increase their customer base from 6,000 to 18,000 annually.

Training with Mira

Mira provided What’s Bugging You with the necessary tools to continue thriving. The system’s adaptability meant that any request they had was promptly addressed, ensuring that the software grew alongside their business. The seamless integration of Mira into their daily operations has empowered the team to focus on what they do best – providing top-notch pest control services.

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“Doing it on-site at the customer’s house, while we’re sitting there, makes it easier. We hit send, the customer opens it, and it’s done.”

Making Business Operations Efficient and Driving Growth 

Thanks to Mira, What’s Bugging You has achieved remarkable growth. The ability to schedule customers up to 10 years in advance and the immediate turnaround for quotes has made life significantly simpler for the team. The business is now better equipped to handle the commercial side of the pest control industry in Queensland, setting them up for continued success.

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