Meet Roach Busters Pest Control Services, a Sydney-based company specialising in general pest control, termite inspections, and wildlife care. With over 24 years in the industry, owner Ravi has recently joined Mira to streamline operations and enhance customer satisfaction.
Life Before Mira
Before adopting Mira, Roach Busters faced issues managing their paper workload. Ravi reflects, “We were using paper-based systems and then switched to another organisation, which was overwhelming.” Tracking customer details and managing communication was overwhelming and time consuming, often resulting in lost information and inefficient processes. The need for a more streamlined solution became apparent as the business grew.
The Mira Impact
Mira has drastically improved Roach Busters. “Mira gives us the whole tool we needed,” Ravi explains. The comprehensive software has digitally streamlined customer management, from entering details and generating quotes to booking jobs and completing them. This all-in-one solution has improved customer retention and simplified the entire process. “Mira allows us to retain customers effectively by managing everything in one place,” Ravi adds. Automated features and reliable communication have made the process smoother and more professional. And the best part? It’s all online.
Training with Mira
Mira’s dedicated support has been crucial for Roach Busters. Ravi appreciates the hands-on support provided by Mira’s team, which has made the transition to the new system seamless. “The support from Mira was like holding hands through the process,” Ravi notes. The team’s responsiveness and ongoing updates have ensured that Roach Busters remains equipped to handle its operations simply.
Making Business Operations Efficient and Driving Growth
With Mira’s support, Roach Busters Pest Control Services has seen a huge improvement in their operational abilities and customer satisfaction. They are now able to manage everything from quotes to job completion in one system that has saved time and enhanced the overall professionalism of the service. Ravi shares, “I couldn’t imagine running the company without Mira.” The software has become a much needed tool, helping Roach Busters deliver top-notch service and maintain a high level of customer satisfaction for all his pest control clients.
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